
Frequently Asked Questions
At IVY Medical Aesthetics, we believe in transparency, education, and empowering our clients with knowledge. Below are some of the most commonly asked questions to help guide you through your skincare journey. If you don’t see your question here, feel free to reach out—we’re always happy to help.
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You can book an appointment online, call our clinic directly, or email us with your treatment preferences at info@ivyaesthetics.ca.
All treatments require a consultation prior to your first appointment.
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Yes. All new clients must begin with a consultation so we can assess your skin, review your goals, and ensure you're receiving the safest, most effective treatment for your needs.
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We accept all major credit cards, debit cards, and e-transfers.
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Customer satisfaction is incredibly important to us. If you're genuinely unhappy with a service or product, please reach out—we’ll do our best to address your concerns and make it right.
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Yes! We are located in Eagle Creek Village, which offers ample free parking for our clients.
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That’s what we’re here for! During your consultation, we’ll go over your skin history, concerns, and goals to build a customized plan. We believe in education and transparency—so you’ll always understand your options and feel confident in your care.
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Please arrive makeup-free if possible. As a paperless clinic, all forms will be emailed to you in advance and must be completed electronically before your visit.
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Yes. Many of our advanced technologies are designed to be safe and effective for all skin types. During your consultation, we’ll determine which treatments are right for your unique skin.
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Some treatments are not recommended during pregnancy. Please inform us if you are pregnant or nursing so we can guide you toward the safest options.
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Results vary depending on the treatment and individual skin factors. Many treatments offer visible improvements after just one session, however a series of treatments are recommended for the best outcome. Your provider will go over expected outcomes and timelines during your consultation.